Frequently Asked Questions
How long does it take to make a trade including onboarding?
1 business day. We are located in Australia, so be sure to factor in the Australian timezone when estimating when you will be onboarded.
How long does settlement take?
Between 1 - 3 business days. This depends on whether you have pre-funded our wallet/bank account, where your bank is located located, as well as the volume traded. We aim to have every trade settled as quickly as possible.
What is the selling and buying process?
Once you have registered and completed the KYC/AML process, it's very quick and simple to complete a trade:
1. You are assigned a chatroom with our traders in either WhatsApp, Telegram, Skype, WeChat or your preferred live messaging platform.
2. You request a quote in the trade room for your currency.
3. We make a price per coin on your requested currency pair.
4. You confirm or deny our price.
5. Both parties conclude outstanding settlement.
How do you store cryptocurrency?
All cryptocurrency we store is kept in cold, hardware wallets in secure locations.
How do you send me the cash?
Deposit transfers are made through bank or wire transfers for funds. If your bank account doesn’t accept AUD/USD or the currency that we send to you, then your bank might charge you a FX fee.
What are the Costs?
The price you're quoted is all you pay. We make our money through the spread, which can be between 0.15-1% depending on the volume, available liquidity and currency.
Will money transfers from overseas get blocked?
No, we have an FX partner who looks after all our international transfers.
Our awards:
HiveEx.com's co-founder, Fred Schebesta, has been awarded the following prestigious awards in 2017 by global professional services company, EY (Ernst & Young).
2017 Australian National Winner, Services Category
2017 Australian National Finalist, Eastern Region
2017 Australian Regional Finalist, Eastern Region
Fred Schebesta on Sky News
