Frequently Asked Questions

How long does it take to make a trade including onboarding?

1 business day. We are located in Australia, so be sure to factor in the Australian timezone when estimating when you will be onboarded.

How long does settlement take?

Between 1 - 3 business days. This depends on whether you have pre-funded our wallet/bank account, where the other party is located, as well as the volume traded. We aim to have every trade settled as quickly as possible.

What is the selling and buying process?

Once you have registered and completed the KYC/AML process, it's very quick and simple to complete a trade:

What is the selling and buying process?

Once you have registered and completed the KYC/AML process, it's very quick and simple to complete a trade:1. You are assigned a chatroom with our traders on either WhatsApp or Telegram, whichever is your preference.2. You request a quote in the trade room for your currency. Depending on the volume, we may ask for you to provide proof of coin.3. We seek to fulfil your quote from our liquidity partners4. A price is agreed upon5. The crypto is sent to our wallet, or fiat to our bank account.6. Once we receive the fiat or crypto from the partner, we send it on to you.

How do you store cryptocurrency?

All cryptocurrency we store is kept in cold, hardware wallets in secure locations. They are only ever connected when a trade is taking place with the funds in the wallets.

How do you send me the cash?

All AUD/USD transfers are made through bank or wire transfers for funds.If your bank account doesn’t accept USD or the currency that we send to you, then your bank might charge you a FX fee.

What are the Costs?

The price you're quoted is all you pay. We make our money through the spread, which can be between 0.3-1% depending on the volume and currency.

Will money transfers from overseas get blocked?

No, we have an FX partner who looks after all our international transfers.

Our awards:

HiveEx.com's co-founder, Fred Schebesta, has been awarded the following prestigious awards in 2017 by global professional services company, EY (Ernst & Young).

2017 Australian National Winner, Services Category
2017 Australian National Finalist, Eastern Region
2017 Australian Regional Finalist, Eastern Region

Fred Schebesta on Sky News
HiveEx.com HQ is located in Sydney, Australia
Level 10, 99 York St, Sydney, Australia
ACN: 642 470 417

With Offices in the US
32 East 31st, 4th Floor New York NY 10016

And Poland
Komandorska 12ul. Komandorska 12 (level 3) 50 – 022 Wrocław

View our client terms and conditions

Hive Empire Trading Pty Ltd (trading as HiveEx.com) is a subsidiary of Hive Empire Ventures Pty Ltd.

Hive Empire Trading Pty Ltd (trading as HiveEx.com) is registered with AUSTRAC, since April 23, 2018.

© Copyright 2017 Hive Empire Trading Pty Ltd
Disclaimer: This information should not be interpreted as an endorsement of cryptocurrency or any specific provider, service or offering. It is not a recommendation to trade. Cryptocurrencies and ICOs are speculative, complex and involve significant risks – they are highly volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of future performance. Consider your own circumstances, and obtain your own independent legal, tax and accounting advice, before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision.