1 business day. We are located in Australia, so be sure to factor in the Australian timezone when estimating when you will be onboarded.
Between 1 - 3 business days. This depends on whether you have pre-funded our wallet/bank account, where the other party is located, as well as the volume traded. We aim to have every trade settled as quickly as possible.
Once you have registered and completed the KYC/AML process, it's very quick and simple to complete a trade:
Once you have registered and completed the KYC/AML process, it's very quick and simple to complete a trade:1. You are assigned a chatroom with our traders on either WhatsApp or Telegram, whichever is your preference.2. You request a quote in the trade room for your currency. Depending on the volume, we may ask for you to provide proof of coin.3. We seek to fulfil your quote from our liquidity partners4. A price is agreed upon5. The crypto is sent to our wallet, or fiat to our bank account.6. Once we receive the fiat or crypto from the partner, we send it on to you.
All cryptocurrency we store is kept in cold, hardware wallets in secure locations. They are only ever connected when a trade is taking place with the funds in the wallets.
All AUD/USD transfers are made through bank or wire transfers for funds.If your bank account doesn’t accept USD or the currency that we send to you, then your bank might charge you a FX fee.
The price you're quoted is all you pay. We make our money through the spread, which can be between 0.3-1% depending on the volume and currency.
No, we have an FX partner who looks after all our international transfers.
HiveEx.com's co-founder, Fred Schebesta, has been awarded the following prestigious awards in 2017 by global professional services company, EY (Ernst & Young).
2017 Australian National Winner, Services Category
2017 Australian National Finalist, Eastern Region
2017 Australian Regional Finalist, Eastern Region